Complete operating guide

1. Full Vidora workflow

Use this as the master flow. Each block below is explained in detail further down the page.

2. Current service status

3. Operational flow diagrams

4. Register & workspace

1. Open Create account.
2. Enter your name, business/workspace name, email and a password of at least 8 characters.
3. Vidora creates a tenant and first site automatically.
4. Core site, lead, order, domain and notification records are tenant-scoped.
5. Continue to the Dashboard.

5. Dashboard

1. Review Orders, Pending Payment, Paid and Notifications KPIs.
2. Your Sites is the main entry point to edit, preview and open public sites.
3. Custom Domains shows attached domains and verification state.
4. ChatGPT/MCP shows the connection endpoint and optional manual test token.
5. Direct links: Orders · Commerce · Leads · Analytics.

6. Build a landing page

1. Create a new site and choose a preferred subdomain.
2. Complete brand name, headline, subheadline, CTA, WhatsApp and logo.
3. Fill About, services, contact email, address and SEO fields.
4. Enter one service per line as Title | Description.
5. Save and Preview before publishing.

7. Choose a form

1. Lead Form collects enquiries without payment.
2. Payment Form creates orders without a shipping address.
3. Payment + Shipping Form collects the customer shipping address.
4. Set Amount (RM), button label and keep the form enabled.
5. Treat server-side saved pricing as the source of truth.

8. Payments

1. Open Commerce and select one active payment method.
2. Billplz uses its merchant API credentials/Collection configuration.
3. CHIP should use CHIP Collect merchant credentials, not CHIP Send payout credentials.
4. toyyibPay uses User Secret Key and Category Code.
5. iPay88 uses Merchant Code/Key and provider-approved request/response URLs.
6. Never paste payment secrets into support tickets or ChatGPT.

9. Offline bank transfer

1. Select Offline Payment / Bank Transfer.
2. Enter Bank Name, Account Name and Account Number.
3. Orders can remain Pending Review until payment is verified.
4. Only mark Paid after confirming the underlying bank transaction.

10. Shipping & EasyParcel

1. Use Payment + Shipping Form to collect addresses.
2. Store your own EasyParcel API key in Commerce.
3. The full target flow is address → rate → service → booking → AWB → tracking.
4. Until live rate/booking automation is verified, update shipping status and AWB manually in Order Detail.

11. Orders

1. New orders appear in Orders.
2. Order Detail combines customer, address, item, totals, payment and delivery data.
3. Update payment and delivery status carefully.
4. Store Tracking/AWB when available.
5. Important order actions can generate tenant notifications.

12. Leads, analytics & notifications

1. Leads shows customer enquiries.
2. Analytics shows first-party pageviews and daily uniques.
3. Notifications surfaces important order and status activity.

13. Publish & domains

1. Preview before Publish.
2. Your site can use a Vidora subdomain such as site-name.vidora.online.
3. For your own domain, add the full hostname in the site editor, for example shop.example.com.
4. Copy the TXT ownership Name and Value exactly as shown and create them at your DNS provider.
5. For a subdomain or www, create a CNAME for that hostname pointing to domains.vidora.online. Do not point the custom domain to the tenant subdomain such as site-name.vidora.online.
6. For a root/apex domain, use the ALIAS, ANAME or CNAME-flattening method shown by Vidora; if unsupported, use www as primary and redirect the root to it.
7. Cloudflare users should use DNS Only during initial setup so routing and SSL can be verified cleanly.
8. Click Verify DNS now. Vidora verifies ownership and routing, attaches the exact custom hostname to its edge, requests the SSL certificate and checks HTTPS.
9. If SSL remains Pending, keep the DNS target unchanged. After the first Verify, the setup page re-checks automatically while it remains open. Set the custom domain as Primary only after TXT, routing, edge hostname and SSL are active.

14. ChatGPT / MCP

1. Use https://vidora.online/mcp/.
2. Production connection uses OAuth Authorization Code + PKCE and tenant consent.
3. Grant the minimum scopes required.
4. Manual tokens are for testing and should be rotated if exposed.
5. Never send payment secrets, private keys or passwords through chat.

15. Revisions & operational safety

1. Use Version History to restore supported site changes.
2. Preview after rollback.
3. Site revisions are not transaction or payment-credential backups.
4. Test merchant integrations in sandbox/test mode before production.

16. Quick troubleshooting

1. No site change: Save, Preview and check browser/CDN cache.
2. Domain not verified: check TXT, CNAME/A, propagation and HTTPS.
3. Payment status not updated: confirm provider status and webhook/callback implementation.
4. EasyParcel rate issue: check API key, environment and address/postcode.
5. MCP issue: check endpoint, OAuth discovery, scope and tenant consent.
6. Need help: use Support without including secrets.

17. Official references